Account Management
Manage your account profile and billing information
Your account profile contains essential information for using the platform and processing payments.
Personal Information
Update your basic personal details in your account settings:
Basic Details
Required Information
- Name: Full name (required, letters, spaces, hyphens, apostrophes only, 2-100 characters)
- Email: Your registered email address (cannot be changed after registration)
- Phone Number: Optional contact number (international format supported)
Contact Preferences
Communication Settings
- Primary Email: Used for all platform communications
- Phone Notifications: Optional SMS alerts for important events
- Marketing Preferences: Control promotional communications
Name Requirements
Name Field Validation:
- Required field with 2-100 characters
- Only letters, spaces, hyphens, and apostrophes are allowed
- Must match billing/legal name for payment processing
- Cannot be empty or contain numbers or special characters
Email Address Management
Email Restrictions
Email Restrictions
Email Address Limitations
- Email address cannot be changed after registration
- Must be a valid, accessible email address
- Used for all account communications and security
- Required for password recovery and security notifications
Email Verification
Email Verification
Verification Requirements
- Email must be verified during registration
- Re-verification required for security changes
- Used for two-factor authentication
- Critical for account recovery processes
Billing Address
Complete your billing address to enable payments on the platform:
Mandatory Information
- Address Line: Street address, apartment, suite, etc. (required, max 255 characters)
- Postal Code: Postal or ZIP code (required, alphanumeric with hyphens/spaces)
- Country: Select your country from the dropdown list (required)
Mandatory Information
- Address Line: Street address, apartment, suite, etc. (required, max 255 characters)
- Postal Code: Postal or ZIP code (required, alphanumeric with hyphens/spaces)
- Country: Select your country from the dropdown list (required)
Additional Information
- City: City name (optional, letters, spaces, hyphens, periods, apostrophes only)
- State/Province: State or province name (optional, letters, spaces, hyphens only)
- Address Line 2: Additional address information (apartment number, suite, etc.)
Address Validation
- Address Line: Required field with maximum 255 characters
- City: Only letters, spaces, hyphens, periods, and apostrophes allowed
- State/Province: Only letters, spaces, and hyphens allowed
- Postal Code: Required, accepts alphanumeric characters, hyphens, and spaces
- Country: Required selection from provided list
Address Formatting Guidelines
Street Address
Enter your complete street address including:
- House/building number
- Street name
- Apartment/suite number (if applicable)
- Any additional location identifiers
Geographic Information
Provide accurate geographic details:
- Correct city name
- State or province (where applicable)
- Accurate postal/ZIP code
- Select correct country from dropdown
Validation
Ensure all information is accurate:
- Double-check spelling of all fields
- Verify postal code format for your country
- Confirm country selection matches your location
- Review for completeness before saving
Payment Information
Your country selection automatically determines the currency used for all transactions:
Indian Rupee (₹)
India-based Accounts
- Country: India
- Currency: Indian Rupee (₹)
- Tax: GST at 18% applied
- Payment Methods: UPI, cards, net banking
Euro (€)
European Countries
- Countries: EU member states and select European countries
- Currency: Euro (€)
- Tax: VAT may apply based on local regulations
- Payment Methods: Credit card, SEPA transfers
US Dollar ($)
All Other Countries
- Countries: United States and most other countries
- Currency: US Dollar ($)
- Tax: Generally no additional taxes
- Payment Methods: Credit card, debit card
Currency Assignment Rules
Automatic Currency Selection
Automatic Currency Selection
Country-Based Assignment
- Currency is automatically determined by your selected country
- Cannot be manually changed or overridden
- Remains consistent throughout your account lifetime
- All billing and payments use assigned currency
Tax Implications
Tax Implications
Regional Tax Requirements
- India: 18% GST automatically applied to all purchases
- Europe: VAT rates vary by country and may apply
- Other Regions: Generally no additional taxes unless locally required
- Tax rates are automatically calculated and displayed before payment
Payment Processing
Payment Processing
Currency-Specific Processing
- Payment methods vary by currency and region
- Local payment methods available where supported
- Exchange rates not applicable (direct currency processing)
- All prices displayed in your account currency
Profile Completion
The system tracks whether your profile has all required information:
Completion Status
Complete Profile
Ready for Platform Use
- All required fields completed
- Billing address information provided
- Payment processing enabled
- Full platform access available
Incomplete Profile
Requires Additional Information
- Missing required billing information
- Cannot purchase credits or create paid resources
- Limited platform functionality
- Profile completion required for full access
Required for Completion
Profile Completion Requirements:
A profile is considered complete when it includes:
- Full Name: Legal name matching payment information
- Address Line: Complete street address
- Postal Code: Valid postal/ZIP code
- Country: Country selection from dropdown
- Email Verification: Confirmed email address
Benefits of Complete Profile
Payment Processing
Enable credit purchases and resource billing
Resource Creation
Create volumes, snapshots, and other paid resources
Full Platform Access
Access all features and capabilities
Support Services
Receive prioritized customer support
Form Validation
Input validation requirements ensure data quality and security:
Field-Specific Validation
Full Name Requirements
- Character Set: Only letters, spaces, hyphens, and apostrophes
- Length: Between 2 and 100 characters
- Required: Cannot be empty
- Format: Proper name format expected
- Examples: “John Smith”, “Mary-Jane O’Connor”, “José García”
Full Name Requirements
- Character Set: Only letters, spaces, hyphens, and apostrophes
- Length: Between 2 and 100 characters
- Required: Cannot be empty
- Format: Proper name format expected
- Examples: “John Smith”, “Mary-Jane O’Connor”, “José García”
Phone Number Format
- Optional Field: Not required for account completion
- Format: Valid international format with country code
- Characters: Digits, plus sign, spaces, dashes, parentheses only
- Length: Reasonable length for international numbers
- Examples: “+1 (555) 123-4567”, “+44 20 1234 5678”
Address Field Requirements
- Address Line: Required, maximum 255 characters
- City: Optional, letters/spaces/hyphens/periods/apostrophes only
- State: Optional, letters/spaces/hyphens only
- Postal Code: Required, alphanumeric with hyphens/spaces
- Country: Required selection from dropdown list
Real-time Validation
Immediate Feedback
Immediate Feedback
Form Validation Features
- Real-time validation as you type
- Immediate error highlighting
- Helpful error messages
- Character count displays where applicable
Error Prevention
Error Prevention
Proactive Error Handling
- Format guidance for phone numbers
- Country-specific postal code validation
- Character restrictions clearly indicated
- Save button disabled until all requirements met
Success Indicators
Success Indicators
Completion Feedback
- Green checkmarks for completed fields
- Profile completion status indicator
- Success messages after saving
- Clear indication of required vs. optional fields
Account Security
Security Best Practices
Strong Password
- Use a unique, complex password
- Include uppercase, lowercase, numbers, and symbols
- Avoid personal information or common words
- Change password regularly
Email Security
- Keep email account secure with strong password
- Enable two-factor authentication on email if available
- Monitor for suspicious login attempts
- Keep email address current and accessible
Account Monitoring
- Review account activity regularly
- Monitor credit usage and spending patterns
- Check for unauthorized access or changes
- Report suspicious activity immediately
Information Protection
- Keep billing information current and accurate
- Protect account credentials from sharing
- Use secure networks for account access
- Log out from shared computers
Privacy and Data Protection
Data Security
Information Protection
- All personal data encrypted in transit and at rest
- Secure data centers with physical security
- Limited access to personal information
- Regular security audits and updates
Privacy Compliance
Regulatory Compliance
- GDPR compliance for European users
- Privacy regulations followed based on location
- Data retention policies clearly defined
- User rights respected and protected
Account Support
Getting Help
Email Support
General Account Help
Contact for:
- Profile completion assistance
- Billing address questions
- Payment processing issues
- General account inquiries
Technical Support
Technical Issues
Contact for:
- Platform access problems
- Form validation errors
- Account functionality issues
- Security concerns
Support Information to Include
Account Information
Account Information
Include in Support Requests
- Account email address
- Account creation date (if known)
- Specific issue description
- Steps attempted to resolve issue
Error Information
Error Information
Technical Details
- Error messages received
- Browser type and version
- Operating system information
- Screenshots if helpful
Profile Issues
Profile Issues
Profile-Specific Problems
- Fields that won’t save or validate
- Payment processing errors
- Country/currency assignment issues
- Billing address validation problems
Keep your profile information current and complete to ensure uninterrupted access to all platform features and the best possible support experience.
Account Management
Manage your account profile and billing information
Your account profile contains essential information for using the platform and processing payments.
Personal Information
Update your basic personal details in your account settings:
Basic Details
Required Information
- Name: Full name (required, letters, spaces, hyphens, apostrophes only, 2-100 characters)
- Email: Your registered email address (cannot be changed after registration)
- Phone Number: Optional contact number (international format supported)
Contact Preferences
Communication Settings
- Primary Email: Used for all platform communications
- Phone Notifications: Optional SMS alerts for important events
- Marketing Preferences: Control promotional communications
Name Requirements
Name Field Validation:
- Required field with 2-100 characters
- Only letters, spaces, hyphens, and apostrophes are allowed
- Must match billing/legal name for payment processing
- Cannot be empty or contain numbers or special characters
Email Address Management
Email Restrictions
Email Restrictions
Email Address Limitations
- Email address cannot be changed after registration
- Must be a valid, accessible email address
- Used for all account communications and security
- Required for password recovery and security notifications
Email Verification
Email Verification
Verification Requirements
- Email must be verified during registration
- Re-verification required for security changes
- Used for two-factor authentication
- Critical for account recovery processes
Billing Address
Complete your billing address to enable payments on the platform:
Mandatory Information
- Address Line: Street address, apartment, suite, etc. (required, max 255 characters)
- Postal Code: Postal or ZIP code (required, alphanumeric with hyphens/spaces)
- Country: Select your country from the dropdown list (required)
Mandatory Information
- Address Line: Street address, apartment, suite, etc. (required, max 255 characters)
- Postal Code: Postal or ZIP code (required, alphanumeric with hyphens/spaces)
- Country: Select your country from the dropdown list (required)
Additional Information
- City: City name (optional, letters, spaces, hyphens, periods, apostrophes only)
- State/Province: State or province name (optional, letters, spaces, hyphens only)
- Address Line 2: Additional address information (apartment number, suite, etc.)
Address Validation
- Address Line: Required field with maximum 255 characters
- City: Only letters, spaces, hyphens, periods, and apostrophes allowed
- State/Province: Only letters, spaces, and hyphens allowed
- Postal Code: Required, accepts alphanumeric characters, hyphens, and spaces
- Country: Required selection from provided list
Address Formatting Guidelines
Street Address
Enter your complete street address including:
- House/building number
- Street name
- Apartment/suite number (if applicable)
- Any additional location identifiers
Geographic Information
Provide accurate geographic details:
- Correct city name
- State or province (where applicable)
- Accurate postal/ZIP code
- Select correct country from dropdown
Validation
Ensure all information is accurate:
- Double-check spelling of all fields
- Verify postal code format for your country
- Confirm country selection matches your location
- Review for completeness before saving
Payment Information
Your country selection automatically determines the currency used for all transactions:
Indian Rupee (₹)
India-based Accounts
- Country: India
- Currency: Indian Rupee (₹)
- Tax: GST at 18% applied
- Payment Methods: UPI, cards, net banking
Euro (€)
European Countries
- Countries: EU member states and select European countries
- Currency: Euro (€)
- Tax: VAT may apply based on local regulations
- Payment Methods: Credit card, SEPA transfers
US Dollar ($)
All Other Countries
- Countries: United States and most other countries
- Currency: US Dollar ($)
- Tax: Generally no additional taxes
- Payment Methods: Credit card, debit card
Currency Assignment Rules
Automatic Currency Selection
Automatic Currency Selection
Country-Based Assignment
- Currency is automatically determined by your selected country
- Cannot be manually changed or overridden
- Remains consistent throughout your account lifetime
- All billing and payments use assigned currency
Tax Implications
Tax Implications
Regional Tax Requirements
- India: 18% GST automatically applied to all purchases
- Europe: VAT rates vary by country and may apply
- Other Regions: Generally no additional taxes unless locally required
- Tax rates are automatically calculated and displayed before payment
Payment Processing
Payment Processing
Currency-Specific Processing
- Payment methods vary by currency and region
- Local payment methods available where supported
- Exchange rates not applicable (direct currency processing)
- All prices displayed in your account currency
Profile Completion
The system tracks whether your profile has all required information:
Completion Status
Complete Profile
Ready for Platform Use
- All required fields completed
- Billing address information provided
- Payment processing enabled
- Full platform access available
Incomplete Profile
Requires Additional Information
- Missing required billing information
- Cannot purchase credits or create paid resources
- Limited platform functionality
- Profile completion required for full access
Required for Completion
Profile Completion Requirements:
A profile is considered complete when it includes:
- Full Name: Legal name matching payment information
- Address Line: Complete street address
- Postal Code: Valid postal/ZIP code
- Country: Country selection from dropdown
- Email Verification: Confirmed email address
Benefits of Complete Profile
Payment Processing
Enable credit purchases and resource billing
Resource Creation
Create volumes, snapshots, and other paid resources
Full Platform Access
Access all features and capabilities
Support Services
Receive prioritized customer support
Form Validation
Input validation requirements ensure data quality and security:
Field-Specific Validation
Full Name Requirements
- Character Set: Only letters, spaces, hyphens, and apostrophes
- Length: Between 2 and 100 characters
- Required: Cannot be empty
- Format: Proper name format expected
- Examples: “John Smith”, “Mary-Jane O’Connor”, “José García”
Full Name Requirements
- Character Set: Only letters, spaces, hyphens, and apostrophes
- Length: Between 2 and 100 characters
- Required: Cannot be empty
- Format: Proper name format expected
- Examples: “John Smith”, “Mary-Jane O’Connor”, “José García”
Phone Number Format
- Optional Field: Not required for account completion
- Format: Valid international format with country code
- Characters: Digits, plus sign, spaces, dashes, parentheses only
- Length: Reasonable length for international numbers
- Examples: “+1 (555) 123-4567”, “+44 20 1234 5678”
Address Field Requirements
- Address Line: Required, maximum 255 characters
- City: Optional, letters/spaces/hyphens/periods/apostrophes only
- State: Optional, letters/spaces/hyphens only
- Postal Code: Required, alphanumeric with hyphens/spaces
- Country: Required selection from dropdown list
Real-time Validation
Immediate Feedback
Immediate Feedback
Form Validation Features
- Real-time validation as you type
- Immediate error highlighting
- Helpful error messages
- Character count displays where applicable
Error Prevention
Error Prevention
Proactive Error Handling
- Format guidance for phone numbers
- Country-specific postal code validation
- Character restrictions clearly indicated
- Save button disabled until all requirements met
Success Indicators
Success Indicators
Completion Feedback
- Green checkmarks for completed fields
- Profile completion status indicator
- Success messages after saving
- Clear indication of required vs. optional fields
Account Security
Security Best Practices
Strong Password
- Use a unique, complex password
- Include uppercase, lowercase, numbers, and symbols
- Avoid personal information or common words
- Change password regularly
Email Security
- Keep email account secure with strong password
- Enable two-factor authentication on email if available
- Monitor for suspicious login attempts
- Keep email address current and accessible
Account Monitoring
- Review account activity regularly
- Monitor credit usage and spending patterns
- Check for unauthorized access or changes
- Report suspicious activity immediately
Information Protection
- Keep billing information current and accurate
- Protect account credentials from sharing
- Use secure networks for account access
- Log out from shared computers
Privacy and Data Protection
Data Security
Information Protection
- All personal data encrypted in transit and at rest
- Secure data centers with physical security
- Limited access to personal information
- Regular security audits and updates
Privacy Compliance
Regulatory Compliance
- GDPR compliance for European users
- Privacy regulations followed based on location
- Data retention policies clearly defined
- User rights respected and protected
Account Support
Getting Help
Email Support
General Account Help
Contact for:
- Profile completion assistance
- Billing address questions
- Payment processing issues
- General account inquiries
Technical Support
Technical Issues
Contact for:
- Platform access problems
- Form validation errors
- Account functionality issues
- Security concerns
Support Information to Include
Account Information
Account Information
Include in Support Requests
- Account email address
- Account creation date (if known)
- Specific issue description
- Steps attempted to resolve issue
Error Information
Error Information
Technical Details
- Error messages received
- Browser type and version
- Operating system information
- Screenshots if helpful
Profile Issues
Profile Issues
Profile-Specific Problems
- Fields that won’t save or validate
- Payment processing errors
- Country/currency assignment issues
- Billing address validation problems
Keep your profile information current and complete to ensure uninterrupted access to all platform features and the best possible support experience.