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Your account profile contains essential information for using the platform and processing payments.

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Personal Information

Update your basic personal details in your account settings:

Basic Details

Required Information
  • Name: Full name (required, letters, spaces, hyphens, apostrophes only, 2-100 characters)
  • Email: Your registered email address (cannot be changed after registration)
  • Phone Number: Optional contact number (international format supported)

Contact Preferences

Communication Settings
  • Primary Email: Used for all platform communications
  • Phone Notifications: Optional SMS alerts for important events
  • Marketing Preferences: Control promotional communications

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Name Requirements

Name Field Validation:
  • Required field with 2-100 characters
  • Only letters, spaces, hyphens, and apostrophes are allowed
  • Must match billing/legal name for payment processing
  • Cannot be empty or contain numbers or special characters

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Email Address Management

Email Address Limitations
  • Email address cannot be changed after registration
  • Must be a valid, accessible email address
  • Used for all account communications and security
  • Required for password recovery and security notifications
Verification Requirements
  • Email must be verified during registration
  • Re-verification required for security changes
  • Used for two-factor authentication
  • Critical for account recovery processes

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Billing Address

Complete your billing address to enable payments on the platform:
  • Required Fields
  • Optional Fields
  • Validation Rules
Mandatory Information
  • Address Line: Street address, apartment, suite, etc. (required, max 255 characters)
  • Postal Code: Postal or ZIP code (required, alphanumeric with hyphens/spaces)
  • Country: Select your country from the dropdown list (required)

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Address Formatting Guidelines

1

Street Address

Enter your complete street address including:
  • House/building number
  • Street name
  • Apartment/suite number (if applicable)
  • Any additional location identifiers
2

Geographic Information

Provide accurate geographic details:
  • Correct city name
  • State or province (where applicable)
  • Accurate postal/ZIP code
  • Select correct country from dropdown
3

Validation

Ensure all information is accurate:
  • Double-check spelling of all fields
  • Verify postal code format for your country
  • Confirm country selection matches your location
  • Review for completeness before saving

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Payment Information

Your country selection automatically determines the currency used for all transactions:

Indian Rupee (₹)

India-based Accounts
  • Country: India
  • Currency: Indian Rupee (₹)
  • Tax: GST at 18% applied
  • Payment Methods: UPI, cards, net banking

Euro (€)

European Countries
  • Countries: EU member states and select European countries
  • Currency: Euro (€)
  • Tax: VAT may apply based on local regulations
  • Payment Methods: Credit card, SEPA transfers

US Dollar ($)

All Other Countries
  • Countries: United States and most other countries
  • Currency: US Dollar ($)
  • Tax: Generally no additional taxes
  • Payment Methods: Credit card, debit card

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Currency Assignment Rules

Country-Based Assignment
  • Currency is automatically determined by your selected country
  • Cannot be manually changed or overridden
  • Remains consistent throughout your account lifetime
  • All billing and payments use assigned currency
Regional Tax Requirements
  • India: 18% GST automatically applied to all purchases
  • Europe: VAT rates vary by country and may apply
  • Other Regions: Generally no additional taxes unless locally required
  • Tax rates are automatically calculated and displayed before payment
Currency-Specific Processing
  • Payment methods vary by currency and region
  • Local payment methods available where supported
  • Exchange rates not applicable (direct currency processing)
  • All prices displayed in your account currency

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Profile Completion

The system tracks whether your profile has all required information:

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Completion Status

Complete Profile

Ready for Platform Use
  • All required fields completed
  • Billing address information provided
  • Payment processing enabled
  • Full platform access available

Incomplete Profile

Requires Additional Information
  • Missing required billing information
  • Cannot purchase credits or create paid resources
  • Limited platform functionality
  • Profile completion required for full access

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Required for Completion

Profile Completion Requirements:A profile is considered complete when it includes:
  • Full Name: Legal name matching payment information
  • Address Line: Complete street address
  • Postal Code: Valid postal/ZIP code
  • Country: Country selection from dropdown
  • Email Verification: Confirmed email address

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Benefits of Complete Profile

1

Payment Processing

Enable credit purchases and resource billing
2

Resource Creation

Create volumes, snapshots, and other paid resources
3

Full Platform Access

Access all features and capabilities
4

Support Services

Receive prioritized customer support

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Form Validation

Input validation requirements ensure data quality and security:

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Field-Specific Validation

  • Name Validation
  • Phone Validation
  • Address Validation
Full Name Requirements
  • Character Set: Only letters, spaces, hyphens, and apostrophes
  • Length: Between 2 and 100 characters
  • Required: Cannot be empty
  • Format: Proper name format expected
  • Examples: “John Smith”, “Mary-Jane O’Connor”, “José García”

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Real-time Validation

Form Validation Features
  • Real-time validation as you type
  • Immediate error highlighting
  • Helpful error messages
  • Character count displays where applicable
Proactive Error Handling
  • Format guidance for phone numbers
  • Country-specific postal code validation
  • Character restrictions clearly indicated
  • Save button disabled until all requirements met
Completion Feedback
  • Green checkmarks for completed fields
  • Profile completion status indicator
  • Success messages after saving
  • Clear indication of required vs. optional fields

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Account Security

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Security Best Practices

1

Strong Password

  • Use a unique, complex password
  • Include uppercase, lowercase, numbers, and symbols
  • Avoid personal information or common words
  • Change password regularly
2

Email Security

  • Keep email account secure with strong password
  • Enable two-factor authentication on email if available
  • Monitor for suspicious login attempts
  • Keep email address current and accessible
3

Account Monitoring

  • Review account activity regularly
  • Monitor credit usage and spending patterns
  • Check for unauthorized access or changes
  • Report suspicious activity immediately
4

Information Protection

  • Keep billing information current and accurate
  • Protect account credentials from sharing
  • Use secure networks for account access
  • Log out from shared computers

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Privacy and Data Protection

Data Security

Information Protection
  • All personal data encrypted in transit and at rest
  • Secure data centers with physical security
  • Limited access to personal information
  • Regular security audits and updates

Privacy Compliance

Regulatory Compliance
  • GDPR compliance for European users
  • Privacy regulations followed based on location
  • Data retention policies clearly defined
  • User rights respected and protected

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Account Support

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Getting Help

Email Support

General Account HelpContact for:
  • Profile completion assistance
  • Billing address questions
  • Payment processing issues
  • General account inquiries

Technical Support

Technical IssuesContact for:
  • Platform access problems
  • Form validation errors
  • Account functionality issues
  • Security concerns

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Support Information to Include

Include in Support Requests
  • Account email address
  • Account creation date (if known)
  • Specific issue description
  • Steps attempted to resolve issue
Technical Details
  • Error messages received
  • Browser type and version
  • Operating system information
  • Screenshots if helpful
Profile-Specific Problems
  • Fields that won’t save or validate
  • Payment processing errors
  • Country/currency assignment issues
  • Billing address validation problems
Keep your profile information current and complete to ensure uninterrupted access to all platform features and the best possible support experience.
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