"Troubleshooting"

This section provides solutions to common issues you may encounter when using the platform.

VM Deployment Issues

Insufficient Credits

If you receive an "Insufficient Credits" error during deployment:

Check Current Balance

Navigate to your account page to check your current credit balance

Purchase Additional Credits

Add credits to your account through the account page payment section

Verify Minimum Requirements

Ensure you meet minimum balance requirements:

USD: $1.00

EUR: €1.00

INR: ₹100.00

Retry Deployment

Return to the deployment page and try again

Resource Availability

If your selected GPU type or count is unavailable in the region:

Region Alternative

GPU Alternative

Timing Strategy

Try Different Regions

Switch to NORWAY-1, CANADA-1, or US-1

Check availability in multiple regions

Consider latency impact of region choice

All regions offer the same GPU types

SSH Connection Failures

If you can't connect to your VM via SSH:

VM Status Verification

SSH Key Validation

Username and Connection

Network and Firewall

SSH Connection Command Reference

Firewall Issues

Rule Not Taking Effect

If your firewall rules aren't working as expected:

Wait for Propagation

Rules may take up to 10 minutes to fully apply after creation or modification

Verify Rule Configuration

Check the rule configuration:

Correct protocol (TCP, UDP, ICMP)

Proper port ranges

Accurate IP address ranges in CIDR notation

Correct direction (Ingress/Egress)

Check Firewall Attachment

Ensure the firewall is properly attached to the VM:

Verify attachment in firewall management

Check VM status is ACTIVE

Confirm firewall is in SUCCESS state

Test Connectivity

Test the specific connection:

Use telnet to test port connectivity

Check application logs for connection attempts

Verify from both source and destination

Cannot Delete Firewall

If you're unable to delete a firewall:

Detach First

Standard Procedure

Detach the firewall from all VMs first

Verify no active attachments remain

Check attachment status in firewall details

Wait for detachment to complete

Force Delete

Alternative Method

Use force delete option if available

Contact support for stuck firewalls

Check for hidden or failed attachments

Verify firewall is not in transitional state

Volume Issues

Volume Attachment Failures

If you can't attach a volume to a VM:

VM Status Check

Regional Compatibility

Volume Status

System Limitations

Verify VM Readiness

Ensure VM is in ACTIVE state

Check VM is not undergoing other operations

Verify VM has completed initial setup

Ensure VM is not hibernated or suspended

Volume Detachment Issues

If you can't detach a volume:

VM State Requirements

Boot Volume Protection

Application Dependencies

Volume Creation Problems

If you're having trouble creating a volume:

Size Validation

Verify you have entered a valid size:

Standard volumes: minimum 10GB

Bootable volumes: minimum 100GB

Maximum size: 1,048,576GB (1TB)

Size must be a positive integer

Name Uniqueness

Ensure you're using a unique volume name:

Check existing volumes in all regions

Volume names must be unique across your account

Use descriptive, meaningful names

Follow naming conventions (letters, numbers, spaces, hyphens, underscores, periods)

OS Image Selection

For bootable volumes, confirm you've selected a valid OS image:

Choose from available images in your region

Verify image compatibility with volume size

Check regional image availability

Ensure image is not deprecated or unavailable

Account Requirements

Check that you have sufficient credits for storage allocation:

Verify minimum credit balance

Ensure account profile is complete

Check payment method validity

Review storage cost implications

Snapshot and Image Issues

Snapshot Creation Failure

If you're unable to create a snapshot:

VM Prerequisites

VM Requirements

Verify the VM is in ACTIVE state

Ensure VM has sufficient disk space

Check VM is not under heavy load

Wait for any ongoing operations to complete

Account Validation

Account Requirements

Ensure you have a unique name for the snapshot

Check sufficient credits for snapshot storage

Verify account profile is complete

Ensure no naming conflicts exist

Image Creation Issues

If you're having trouble creating an image:

Source Snapshot Validation

Naming and Resources

Account and Billing Issues

Can't Purchase Credits

If you can't buy credits:

Complete Profile

Ensure your account profile is fully completed:

Full name and contact information

Complete billing address

Postal code and country selection

Phone number (recommended)

Payment Method

Verify your payment method:

Check card details and expiration

Ensure sufficient funds available

Try alternative payment methods

Check with your bank for restrictions

Minimum Purchase

Meet minimum purchase requirements:

USD: $5 minimum

EUR: €5 minimum

INR: ₹100 minimum

Geographic Restrictions

Check for any geographic payment restrictions:

Verify supported countries for payments

Check local banking regulations

Consider alternative payment methods

Contact support for assistance

Profile Not Complete

Make sure you have all required information:

Personal Information

Billing Address

Validation Steps

Required Fields

Full legal name

Valid email address (primary contact)

Phone number (optional but recommended)

Verify email address is confirmed

SSH Key Management Issues

Key Import Failures

If you can't import an SSH key:

Key Format Validation

Common Format Issues

Naming Issues

Key Creation Problems

If automatic key generation fails:

Browser Compatibility

Check browser compatibility and settings:

Ensure JavaScript is enabled

Disable popup blockers temporarily

Try a different browser

Clear browser cache and cookies

Download Issues

If private key download fails:

Check browser download settings

Verify sufficient disk space

Try right-click "Save as" if auto-download fails

Check antivirus software interference

Alternative Generation

Generate keys manually if needed:

Use ssh-keygen on local machine

Import the generated public key

Follow local key generation best practices

Ensure proper key permissions

Getting Support

If you're experiencing issues that aren't resolved by the troubleshooting steps above:

Email Support

Contact our support team

Response time: Usually within 24 hours

Include in your message:

Account email address

Detailed description of the issue

Steps you've already tried

Error messages or screenshots

Deployment ID or VM ID if applicable

Urgent Issues

For critical problems

Mark subject as "Urgent Issue"

For issues like:

Service outages

Data loss concerns

Security incidents

Billing discrepancies

Support Checklist

When contacting support, include this information for faster resolution:

Account Information

Issue Details

Resource Information

Troubleshooting

Account email address

Date and time when issue occurred

Your timezone for scheduling

Account ID or username if different from email

Common Error Codes

Understanding error codes can help you troubleshoot issues more effectively:

Authentication Errors

Resource Errors

Network Errors

Storage Errors

VM Deployment Issues#

Insufficient Credits#

Resource Availability#

SSH Connection Failures#

SSH Connection Command Reference#

Firewall Issues#

Rule Not Taking Effect#

Cannot Delete Firewall#

Volume Issues#

Volume Attachment Failures#

Volume Detachment Issues#

Volume Creation Problems#

Snapshot and Image Issues#

Snapshot Creation Failure#

Image Creation Issues#

Account and Billing Issues#

Can't Purchase Credits#

Profile Not Complete#

SSH Key Management Issues#

Key Import Failures#

Key Creation Problems#

Getting Support#

Support Checklist#

Common Error Codes#